Ordering & payments Process
Get in touch with us via our contact form or contact us by email and we’ll sort it out for you.
Nearly all products listed on our website are supplied from stock. We will begin to prepare your order within 24 hours of receipt and usually dispatch your order within 48 hours.
Should your product be out of stock, or should there be any delays to your shipment, we will email you to update you and make you aware of the situation.
Depending on your location you can expect to receive your order within 1 – 5 days after placing it.
Over the last 25 years our products have been shipped to more than 180 countries. We aim to deliver to you no matter where you are in the world.
Shipping on orders costing 200 GBP or more placed on our website is free. We ship using reputable international couriers.
Quite simply because we believe in our products. We have a lot of confidence that you’ll like them, and that you’ll find them useful. Over time, we hope that you’ll find them indispensable. But at least initially, we recognize that you don’t know the people you’re buying from. And you’re not too sure what you’re buying. So go ahead – place and order and see what you think. If it’s not for you, no hard feelings. We’ll sort it out!
We accept all major credit and debit cards. We welcome companies to open an account with us allowing you to pay 30 days after receiving an invoice from us.
SHIPPING to the eu
Brexit has only had a minor impact on our business – our logistics team has found new solutions as the effects of Brexit continue to become apparent. Your order will continue to be tracked & if any issues may appear during transit out logistics team will strive to contact you & the couriers to get your package to you as quickly & efficiently as possible
After Brexit, harsher rules on exports from the UK to the European Union have been imposed – with this, new rules have been added. We may ask for your businesses EORI Number so that your package gets through customs in a timely manner.
TRACKING MY ORDER
We shall ask that you monitor your order once it has been shipped, daily if possible. With your tracking number, provided to you by a member of our logistics team, you can see the status of your order & the progress it has made while in transit. At times, you may be asked by our couriers to provide additional information so that customs can clear your package & you can receive your AROXA Flavour Standards as quickly as possible.
Per our Terms & Conditions, you may have to pay additional unforeseen charges on duties & taxes to customs and/or the courier company designated for your order. There are some exceptions to this & if you have any queries regarding charges, please forward your questions to email@example.com
No – this is entirely decided by customs & couriers – we have no say in the matter.
All Domestic Shipping is between 1-4 days. International shipping varies & is country-dependant – any questions regarding your country’s estimated transit times, please send a message to firstname.lastname@example.org & we’ll be happy to help with any queries on transit times.
ABOUT AROXA FLAVOUR STANDARDS
AROXA flavour standards are sensory-pure powdered flavourings which can be added to a wide range of foods and beverages to impart specific flavour notes at precise concentrations. Being safe to smell and taste they can be used to screen assessors to assess their aptitude for specific flavour evaluation tasks, train tasters to recognise and scale specific flavour notes, and validate the performance of tasters in blind tests,
We start with highly pure food-grade flavour compounds or, in the case of taints, the nearest equivalent material. We then further purify the material by adsorption, chromatography, distillation or crystalization. Having purified the material we check it is sensory pure by evaluating it by GC-olfactometry. After that the sensory pure material is stabilized by nano-encapsulation using food-grade materials. The flavour content of the encapsulated flavour is determined by chemical analysis before odourless and tasteless excipients are added to the encapsulated material to dilute it to the target strength. Finally the material is filled into gelatine or plastic capsules then assembled into secondary packaging.
Quality assessment of our materials takes place throughout the production process.
Testing carried out includes
- Chemical testing by GC-MS and GC to confirm identity
- Chemical testing by GC-MC, GC, HPLC, titration, and colorimetry to assess concentration
- Physical tests combined with Statistical Process Control to assure capsule to capsule consistency
- Sensory testing to assure flavour identity, quality and intensity
- Microbiological testing to assure hygienic status
We operate an extensive HACCP system within our quality management system to assure product safety. Risks relating to all ingredients, processes and products are reviewed at a minimum frequency of six months. We make use of a number of independent sources of safety information to make sure that we are using the most reliable information available. We factor in a large margin of safety to ensure that use of our flavour standards does not give rise to a risk of exceeding the acceptable daily intake (ADI) for assessors who ingest the materials.
Most certified flavour standards have a shelf life of 12 – 18 months from the date of dispatch, with the shelf life varying depending on the specific flavour standard. During this time the materials will deliver 95% of their specified target flavour concentration in the products to which you add them, with no off-flavours or taints. We ensure to dispatch flavour standards with a minimum shelf-life of 12 months.
Since the materials are relatively odourless in the dry state, contain only very small quantities of flavour-active materials, are powders rather than liquids and do not contain any volatile or flammable solvents most airlines are happy to carry flavour standards both in hand luggage or checked baggage.
Most of our certified flavour standards are nanoencapsulated – each individual flavour molecule, or a small group of flavour molecules is protected by a single, larger encapsulant molecule. When the materials are added to beer, cider, wine, water or soft drinks the flavour is released from the encapsulating agent into the product. Thereafter it behaves exactly like the flavour component would when naturally occurring in the product. Some materials will remain stable for hours, days or weeks, Others will dissipate more quickly. In general we advise you to make up samples just before use, and preferable no more than an hour or so before you serve them.
Cara Technology has been manufacturing flavour standards since 1996 building on research work carried out by the company’s Founder Dr Bill Simpson in the early 1990s. These materials were manufactured exclusively for FlavorActiV Limited until late 2011. They are now available direct from Cara Technology’s UK facility under the AROXA™ brand name. As of April 2012 Cara Technology no longer supplies FlavorActiV with our proprietary flavour standards. Flavour standards produced by Cara Technology are only available under the AROXA™
brand name, and are not available from any other vendor.